Cancellation & Rescheduling Policy

Last updated: August 2026

 

At Seen Wellbeing, I understand that life can be unpredictable. My cancellation and rescheduling policy is designed to give you flexibility while respecting the time we have set aside for your session.

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If you need to cancel or reschedule your coaching session, please provide at least 24 hours' notice.

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• Cancellations or rescheduling requests made more than 24 hours before your scheduled session can be rearranged without charge, subject to availability.

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• Cancellations or rescheduling requests made within 24 hours of your scheduled session will be charged at the full session rate.

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• If you do not attend your scheduled session without prior notice, the session will be charged at the full session rate.

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• For clients using a three-session package, a late cancellation or no-show will count as one session used from the package.

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If I need to cancel or reschedule your session, you will be offered an alternative appointment as soon as reasonably possible. Where appropriate, a Walk & Talk session may be moved online due to unsuitable weather or outdoor conditions.

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If an unexpected emergency or exceptional circumstance arises, please get in touch as soon as possible. Requests relating to exceptional circumstances will be considered individually and at my discretion.